What is “Hand Stamped jewelry”? TOP
Hand stamped jewelry is crafted entirely by hand. The letters are not machine-stamped and therefore may not be perfectly straight or spaced. This is part of the charm and design of the jewelry. Because our designs are hand-crafted, you will know that your piece is truly unique to you.
How should I care for my sterling silver and copper jewelry? TOP
Sterling silver and copper jewelry naturally tarnishes when exposed to air and other elements. The more a piece is worn, the less the piece becomes tarnished. How your jewelry is stored can make a huge difference in how quickly it tarnishes. When not being worn the jewelry should be stored in a closed jewelry box, or better yet, an air tight plastic bag in a cool dry place. It should not be touching other jewelry, especially if the other jewelry is tarnished. The best solution for tarnish is prevention. Never wear your jewelry while swimming, showering or bathing. Also, never expose your jewelry pieces to harsh chemicals, such as cleaning products, bleach, chlorine, etc.We recommend that you use a high quality polishing cloth for occasional tarnish removal.Clean the silver or copper carefully and avoid polishing the others beads on your jewelry,such as crystals with an AB finish, as the anti-tarnish cloth can remove that finish. Most of our hand-stamped jewelry has been oxidized, or antiqued, to add depth. For this reason we recommend that you avoid polish creams, dips and/or liquids for they easily remove oxidation.
Do you accept Custom Orders? TOP
Custom orders are gladly accepted and have become a large part of our business. Please don’t limit yourself to the designs shown on our website. If you have an idea or just a color preference, please email us and let us give you a price quote on a custom design.
Do you offer Gift Packaging? TOP
Jewelry purchases at BellaMerce.com are beautifully presented in a gift box with a hand-tied bow, perfect for sending as a gift, or for treating yourself to something special. Any exceptions will be listed in the description of individual items.
How long until My Order Ships? TOP
We currently ship orders within seven business days of your order. Custom orders may exceed our seven business day shipment policy, depending on raw material stock. If you have an urgent gift request, please contact us via email and we will do our best to accommodate your needs.
What is your Shipping Policy? TOP
For domestic shipping within the U.S., customers have the option of shipping via USPS or UPS. A shipping rate calculator is located in the shopping cart. After entering the ship to zip code, the rates for various ship methods will be displayed. Please keep in mind, that all of our items are handcrafted and that the shipping time is in addition to the time needed to create your unique piece.
International orders will need to be discussed on a case by case basis. Many international countries do not allow importing of jewelry into their country or have strict regulations on method of shipping. If you are located outside of the U.S. and wish to purchase our handcrafted jewelry, please contact us to discuss before placing an order.
What is your Return Policy? TOP
All sales of custom, closeout, clearance, specials and sales merchandise are final.Items may be returned in their original and unused condition for store credit (less shipping),within 7 days of receipt. Please contact us for a Return Merchandise Authorization and instructions on where to ship return. All returns must be accompanied by the original receipt and original packaging.It is strongly advised that you ship all merchandise pre-paid and insured. Bella Merce is not responsible for lost or damaged packages.
What is your Privacy Policy? TOP
We respect your information as personal and confidential. Any information that you submit to Bella Merce will not be sold or otherwise released to a third party unless forced to do so by law. All personal information collected during the order process is used to fulfill your order or to advise you of the status of your order. If you have any questions, please contact us at info@bellamerce.com
Will Sales Tax be charged on my order? TOP
All orders placed with a ship to address in the state of Texas, will be charged 8.25% Sales Tax on the total order. No Sales Tax will be assessed if the delivery address is outside the state of Texas.
